SHIPPING INFO, CANCELING ORDERS AND RETURNS PROCEDURES
We make every effort to process your order quickly so that you can enjoy your new set of BMF Wheels.
Business days are considered Monday through Friday, excluding holidays. Please note the shipping times are estimates, not guaranteed delivery times. Shipping delays can and do occasionally occur that are not within the control of BMF Wheels. If you place your order to ship regular ground shipping, orders must be received by noon PST to ship the same day. Orders placed after noon PST will require an additional business day for processing. If you have chosen to expedite a shipment, the order must be received by 10:00 AM PST to process the same day. Expedited orders placed after 10:00 AM PST will require an additional business day for processing. Both ground and expedited shipments exclude weekends and holidays. All ground and expedited (Delivery by) dates are estimates and not guaranteed. UPS provides all services except center caps and apparel. Shipping services and rates are subject to change without prior notice. UPS expedited options may not be available in all states.
BMF Wheels and UPS will not be shipping or delivering on the following holidays. Please note shipping will begin the following business day. New Year's Day | Easter | Memorial Day | Independence Day | Labor Day | Thanksgiving | Christmas | New Year's Eve
BACKORDERS AND SHIPMENT TRACKING:
Some orders may not be shippable when placed. Back-ordered items will ship when they are available. Contact the BMF wheels customer service department for updates on your order (833) 258-2580. As soon as your order is shipped out, you will receive an email notifying you that your package is en route. In this email, we will include the tracking number to track the delivery with UPS. Please allow 1-7 business days for your order to arrive based on your location and method of shipping choice for your order.
WHERE WE SHIP:
We ship to street addresses only (sorry, no P.O. Boxes) within the 50 United States when ordering direct from BMF Wheels. Sorry, we do not ship to Canada, Puerto Rico, Guam, Mexico, U.S. Virgin Islands, or Military APO/FPO addresses.
ALASKA AND HAWAII: All shipments to Alaska or Hawaii will be shipped via UPS ground and may incur an additional shipping charge based on the package's weight or insured value. If that happens, we'll inform you of the new shipping charge before processing your order. Due to the distance, shipments will take a minimum of five business days to arrive.
PROMOTIONAL AND SPONSORED PRODUCTS:
UPS will make three attempts to deliver your package(s) to the provided address. After the third attempt, the shipment will be returned to our warehouse, and a refund will be processed for the product(s) purchased, less a 15% undeliverable fee and the original shipping costs. This fee will go towards the return shipping, re-boxing of the product(s), and any additional paperwork involved to process the return.
HOW TO CANCEL AN ORDER:
If you are looking to cancel a recently placed order, please contact us immediately at (833) 258-2580 Monday through Friday between the hours of 8:00 AM – 5:00 PM PST, and one of our customer service representatives may be able to assist you. If you need to contact us outside of our regular business hours, you may contact us via email at firstname.lastname@example.org.
Once an order is placed, there is a short time frame where we can cancel, so we can't guarantee that we can cancel your order. Should cancellation not be possible, you can refuse delivery of the product(s). A refund less a 15% restocking fee and the original shipping charges will be issued upon your order's receipt. If you have received the order and would like to return for a full refund, please contact us for an RMA (Returns Merchandise Authorization) and returns instructions. Utilizing this method will require you to arrange the return shipping and pay for the return shipping costs.
OUR RETURN POLICY:
We want to be sure you're happy with your BMF Wheels products as we are. If you're not 100% satisfied with your purchase, you can return it for a refund within 30 days. For products purchased from an authorized dealer, their return policy applies – please contact them directly for more information.
INS AND OUT OF THE BMF WHEELS RETURN POLICY:
You can return your product(s) purchased from BMFWheels.com for up to 30 days after the purchase date for a refund.
- Refunds will be returned only to the original form of payment.
- BMF Wheels does not offer store credit or gift cards on any/all returns.
- BMF Wheels does not accept returns on product(s) outside of BMFWheels.com.
- If your item shipped for free you may be subject to a shipping penalty. See BMF Free Shipping Policy.
All returned product(s) must be new in the box, un-mounted (no exceptions), and returned in the original packaging. For all returns, you will be responsible for return shipping. All original and return shipping costs are non-refundable unless the products(s) were shipped incorrectly.
You may use a shipper of your choice to return your products(s). We highly recommend that you ensure the shipper packages and retain tracking numbers of your return for your records.
Please contact the BMF wheels customer service team at (833) 258-2580 to approve your return. If your return is approved, you will receive an RMA (Return Merchandise Number) that must accompany all product(s) being returned on the shipping labels. This return policy only applies to products purchased directly from BMFWheels.com via phone (no exceptions).